An Update on the Community Nurse Call Line | Special Guest Blog

We are excited to welcome back Sarah J. McCrea, EMTP, RN, from Las Vegas Fire and Rescue to share an update on the Community Nurse Call Line, a collaboration between the Southern Nevada Health District, Nevada 2-1-1 and first response agencies to address the needs of our community through the Community Health Improvement Plan (CHIP).

A few months ago, I wrote about how the Southern Nevada Health District (SNHD) and community stakeholders through the Community Health Improvement Plan (CHIP) – Access to Care Workgroup, are in the process of leveraging Nevada 2-1-1 and implementing a Community Nurse Call Line to improve access to and navigation of health and social services for Southern Nevadans. It is with great pleasure that I provide an update on the progress of the Community Nurse Call Line.

Nevada 2-1-1 is a program connecting our community to essential health and human service resources. They help people find local services such as housing, food, utility assistance, transportation, and child care. It’s available 24 hours a day, 365 days a year. It’s confidential and FREE! Nevada 2-1-1 can be accessed by dialing 2-1-1, texting 898211, or online at www.nevada211.org.

Upon implementation, the Community Nurse Call Line will provide health advice and healthcare navigation services to our community 24 hours a day, 365 days a year. A registered nurse will answer calls directly, receive non-emergency calls redirected from the 9-1-1 system, and health advice and healthcare navigation requests from callers to Nevada 2-1-1. Other services of the Community Nurse Call Line may include information about immunizations, disease surveillance, and health education.

Our anticipated date of launch is late July 2017 in a one-year pilot program. We are looking for more partners to support this important project, which will undoubtedly improve the health and well-being of our community as well as reduce the cost of healthcare. Current partners include the City of Las Vegas, Amerigroup, and UnitedHealthcare. 

In the meantime, we are very busy creating the infrastructure to support the program; from ordering more dispatch consoles to configuring the databases so our nurses will have the equipment and software necessary to answer the calls, provide advice, and connect our community to the most appropriate healthcare services for their needs. We will begin the recruiting, application, and selection process of the nurses in the coming months. They will receive additional training, specific to working in the 9-1-1 Center and utilizing the Emergency Communications Nurse System protocols.

In collaboration with the 9-1-1 system and Nevada 2-1-1, the Community Nurse Call Line will be an important piece of service navigation; working to ensure our community is connected to the RIGHT service at the RIGHT time, improving health outcomes and reducing unnecessary healthcare costs. 

Are you a social or human service provider? Contact Nevada 2-1-1 at (702) 364-0344 or www.nevada211.org and get your information in their database to connect your program with the people you specialize in serving. Are you a healthcare provider? Would you like to have your facility’s information in the Community Nurse Call Line’s directory of health care services so patients can be connected with your services? Email Sarah McCrea at smccrea@lasvegasnevada.gov for more information. Interested in supporting the Southern Nevada Nurse Call Line? Contact Adele Solomon with the Southern Nevada Health District at (702) 401-3720 or solomon@snhdmail.org and get involved with the CHIP-Access to Care Workgroup!